1. Introduction

Welcome to NorthShore Nanny (“we,” “us,” “our,” “NorthShore Nanny,” or “Company”). This Privacy Policy governs the collection, use, and protection of information obtained from individuals (“users” or “you”) who access, interact with, and use the features, functionalities, services, content, and offerings presented through our official website, subdomains, and affiliated platforms (collectively, the “Platform”).

This Privacy Policy outlines the types of information we collect, how we use and store that information, and your rights regarding your personal data.
By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

We are committed to respecting your privacy and protecting your personal information. This Policy explains our practices for handling your data and describes how we collect, process, store, and disclose your information in compliance with applicable privacy laws and regulations.

Please review this Privacy Policy carefully. By using our Platform, you consent to the collection and use of your information as described herein.
If you do not agree with the practices outlined, please do not access or use our Platform.

2. Types of Information Collected

We prioritize your privacy and are committed to transparency. Below is a detailed overview of the types of information we collect to enhance your experience on our Platform and connect nannies with families.

Personal Identification Information: Includes your full name, address, email, phone number, and profile picture (if provided).

Email Marketing Data: With your consent, we collect data for sending updates, offers, and promotions.

Financial and Transactional Information: Processed securely through Stripe; includes necessary payment and banking details.

Professional Background and Certifications: For nannies, this includes education, certifications, and experience details.

Optional Health Information: Collected only with your voluntary consent and used solely for stated purposes.

3. Methods of Collection

We collect data directly through your interactions with the Platform, including:

Account Creation: When you create an account, you provide personal details for profile setup and personalized services.

Contact Forms: When you contact us, we collect your name, email, and inquiry details to provide support or respond to feedback.

These methods reflect our transparent and secure approach to data collection.

4. Purpose of Collection

We collect information to:

Provide and Manage Services: Facilitate nanny-family connections, create/manage accounts, and enable communication.

Improve the Platform: Analyze user interactions to enhance usability and add new features.

Marketing and Communication: Send updates and promotional content that may interest you.

Security and Fraud Prevention: Protect accounts and transactions through verification and monitoring.

Legal Compliance: Meet regulatory and legal obligations.

Understand User Preferences: Identify patterns and preferences to improve user experience.

5. No Sale of Data

We are firmly committed to not selling user data.
For clarity, “sale” refers to exchanging or transferring personal information to third parties for monetary or valuable consideration.
We do not treat your personal data as a commodity.
We maintain transparency about our practices and ensure that users retain control over their data.

6. Data Security

Your privacy and data security are our top priorities. We employ industry-standard measures including:

Encryption: Secure SSL encryption for all data transmissions.

Secure Storage: Data stored on protected servers with advanced firewalls.

Regular Security Audits: Ongoing compliance and vulnerability checks.

Access Control: Limited access to authorized personnel only.

Continuous Improvement: Regular updates to strengthen data protection.

7. User Rights

In accordance with applicable privacy laws, you have the right to:

Access your personal data.

Rectify inaccurate or incomplete information.

Erase your personal data when appropriate.

Restrict Processing of your data in certain situations.

Data Portability, where applicable.

Object to the processing of your data.

Withdraw Consent at any time when processing is based on consent.

8. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal data, please contact us:

Email: [email protected]

We will make reasonable efforts to respond promptly and handle all requests in accordance with applicable data protection laws.